Review Monitoring
One dashboard for every review across all your locations: Google on every plan, plus Trustpilot and Tripadvisor on Pro and above. See what lands, understand sentiment by topic, and respond before your rating moves.
- 1Add your locationsAdd a location and its Google reviews are tracked from its Google listing, no connection needed. Connect the Google Business Profiles you manage, up to your plan's limit, to reply from SearchOps and receive new reviews automatically.
- 2We ingest every reviewOn a connected profile, new reviews arrive automatically, usually within minutes. Other locations, and Trustpilot and Tripadvisor, update when you run a check or when their daily check runs.
- 3Triage, respond, trendNew and unanswered reviews show on your dashboard, with sentiment by topic building up over time.
Why it's different
Built for the way local SEO actually works
One feed, every location
Every review across all your locations in one timeline: Google on every plan, plus Trustpilot and Tripadvisor on Pro and above. No tab-switching.
Unanswered reviews flagged
New reviews, and low-star reviews still waiting for a reply, show up on your dashboard so nothing slips.
Sentiment analysis
Every review scored for sentiment and tagged by topic. See patterns your star rating hides.
Trend reporting
See your rating trajectory, review velocity, and sentiment by topic at a glance.
One feed, every location
Stop tab-switching to stay on top of reviews
Checking each location's Google reviews by hand doesn't scale past a handful of locations. We aggregate every review across every location into a single chronological feed. So you can triage, respond, and track trends from one screen.
Reputation
Review Monitoring
382 of 400 review checks left this month. Connected Google profiles sync automatically and don't use these.
Google reviews
590
Across every branch listing
Google rating
4.6
Weighted by review count
Awaiting a reply
7
2 of them low ratings
Locations with data
5/5
Every location checked
Needs a reply
The locations with reviews waiting longest for an answer, low ratings first.
- Wrenfield Dental · York1 unanswered low rating, 2 awaiting a reply3 to answer
- Blue Kettle Coffee · Shoreditch1 unanswered low rating1 to answer
- Wrenfield Dental · Leeds2 awaiting a reply2 to answer
- Wrenfield Dental · Harrogate1 awaiting a reply1 to answer
Wrenfield Dental
64 Google reviews
2 awaiting a reply
Wrenfield Dental
41 Google reviews
1 awaiting a reply
Wrenfield Dental
27 Google reviews
3 awaiting a reply · 1 low rating
Blue Kettle Coffee
312 Google reviews
1 awaiting a reply · 1 low rating
Blue Kettle Coffee
146 Google reviews
Sample estate of two brands. Group or ungroup by brand, open a brand view, or check a branch's Google reviews.
Add your locations- Google reviews across all your locations, plus Trustpilot and Tripadvisor on Pro and above
- Unanswered reviews flagged on your dashboard
- Agent-drafted replies in your brand voice
- Reply to Google reviews from SearchOps once your profile is connected
Sentiment, not just stars
Topic-level sentiment surfaces problems early
Star ratings are a trailing indicator. By the time your rating drops from 4.8 to 4.5, you've had weeks of bad reviews you could have acted on. We tag every review for topic. Service speed, pricing, staff, product quality, wait time. And score sentiment per topic. A dip in service-speed sentiment shows up before your overall rating moves.
Reviews / Wrenfield Dental
Wrenfield Dental · York
Google rating
Last checked 3 hours ago
Rating Distribution
- 5★17
- 4★5
- 3★2
- 2★2
- 1★1
Themes
Google14 reviews in the last 180 daysWhat people are talking about, and how they feel about each thing. Sentiment is read from what the reviewer wrote, not from their star rating.
8 positive, 2 neutral, 4 negative
2 reviews say something different from the star rating given: a high rating with a real complaint in it, or the reverse.
Was 0.24 in the previous period · 4 negative mentions in this period
Tasks
Deal with the complaints about "Waiting and appointments"
It came up in 4 unhappy reviews over the last 90 days. Replying helps, but this one only stops costing you reviews when the underlying problem is dealt with.
Sample data for one branch. Switch source, open each tab, reply to a review, or add Tripadvisor under Sources.
Add your locations- Automatic topic tagging (no manual setup)
- Per-topic sentiment compared with the previous period
- Location-level breakdowns for multi-site operators
- Competitor Google ratings and review counts from your latest map scan
Competitors
Your reviews beside the businesses you compete with
Run a geo-grid scan and the Competitors tab on a location's reviews compares your Google rating and review count with the businesses that scan found, on every plan. Geo-Grid Insights also shows the review count you need to reach the pack and how fast you are getting there.
Your reviews
27
Rated 4.3, as of 2 Nov 2026
3rd place, where you miss
61
Typical review count, rated 4.5, across 3 keywords
Gap
+34
Reviews to match the business in 3rd place
At your recent pace
22 months
At about 1.6 new reviews a month
By keyword
Based on the latest scan of each keyword. Largest gap first.
| Keyword | Pins where you miss | 3rd place typically has | Top 3 typically has | Gap | Months at your pace |
|---|---|---|---|---|---|
| dentist york | 30 of 49 | 74 | 120 | +47 | 30 months |
| emergency dentist york | 21 of 49 | 61 | 88 | +34 | 22 months |
| dental implants york | 16 of 49 | 52 | 70 | +25 | 16 months |
Competitor Comparison
Google ratings, from the rivals in your latest geo-grid scan · 6 days ago
| Business | Rating | Reviews | vs You |
|---|---|---|---|
| Millpond Dental | 4.7 | 143 | -0.4 |
| Oakmere Smile Studio | 4.5 | 61 | -0.2 |
| Fernbrook Smile Studio | 4.1 | 22 | +0.2 |
What it uses
Monitoring cost
Review monitoring is included in every paid plan. Connected Google Business Profiles sync new reviews automatically and use no allowance. Other locations, and Trustpilot and Tripadvisor, can be checked daily, and each check uses one review check from your monthly allowance (150 on Starter, 400 on Pro, 1,500 on Agency). There is no charge per review or per reply.
- Connected Google profiles sync automatically
- Daily checks on other sources use your monthly review checks
- Agent reply drafting included, however many reviews come in
Review Monitoring FAQ
Questions we get
Not answered here? Contact us
- Which review platforms do you support?
- Google on every plan, plus Trustpilot and Tripadvisor on Pro and above. Facebook Recommendations are not tracked, because they need a connected Facebook Page and are a yes or no rather than a star rating. Tell us which other sites you need most.
- How quickly do new reviews show up?
- On a connected Google Business Profile, new reviews usually reach SearchOps within minutes of Google publishing them. Other locations, and Trustpilot and Tripadvisor, update when you run a check, or daily if you switch that on. SearchOps does not send review alert emails yet.
- Can I respond to reviews from SearchOps?
- Yes. Connect your Google Business Profile and you can reply from inside SearchOps, with agent-drafted replies matched to your brand voice. On Pro and above the agent can auto-reply to 4-star-and-up reviews, while anything lower always waits for a human.
- Do you detect fake reviews?
- No. SearchOps does not judge whether a review is fake. If you think a review breaks Google's rules, report it to Google from your Business Profile, where Google makes the decision.
- Can I compare my reviews with competitors?
- Yes, on every plan. Run a geo-grid scan and the Competitors tab on a location's reviews compares your Google rating and review count with the businesses that scan found. Geo-Grid Insights also shows the review count you need to reach the pack and how fast you are getting there.