Review Monitoring
One dashboard for every review across all your locations: Google on every plan, plus Trustpilot and Tripadvisor on Pro and above. See what lands, understand sentiment by topic, and respond before your rating moves.
Why it's different
Built for the way local SEO actually works
One feed, every location
Every review across all your locations in one timeline: Google on every plan, plus Trustpilot and Tripadvisor on Pro and above. No tab-switching.
Unanswered reviews flagged
New reviews, and low-star reviews still waiting for a reply, show up on your dashboard so nothing slips.
Sentiment analysis
Every review scored for sentiment and tagged by topic. See patterns your star rating hides.
Trend reporting
See your rating trajectory, review velocity, and sentiment by topic at a glance.
One feed, every location
Stop tab-switching to stay on top of reviews
Checking each location's Google reviews by hand doesn't scale past a handful of locations. We aggregate every review across every location into a single chronological feed. So you can triage, respond, and track trends from one screen.
- Google reviews across all your locations, plus Trustpilot and Tripadvisor on Pro and above
- Unanswered reviews flagged on your dashboard
- Agent-drafted replies in your brand voice
- Reply to Google reviews from SearchOps once your profile is connected
Sentiment, not just stars
Topic-level sentiment surfaces problems early
Star ratings are a trailing indicator. By the time your rating drops from 4.8 to 4.5, you've had weeks of bad reviews you could have acted on. We tag every review for topic. Service speed, pricing, staff, product quality, wait time. And score sentiment per topic. A dip in service-speed sentiment shows up before your overall rating moves.
- Automatic topic tagging (no manual setup)
- Per-topic sentiment compared with the previous period
- Location-level breakdowns for multi-site operators
- Competitor Google ratings and review counts from your latest map scan
How it works
Three steps from signup to insight
Add your locations
Add a location and its Google reviews are tracked from its Google listing, no connection needed. Connect the Google Business Profiles you manage, up to your plan's limit, to reply from SearchOps and receive new reviews automatically.
We ingest every review
On a connected profile, new reviews arrive automatically, usually within minutes. Other locations, and Trustpilot and Tripadvisor, update when you run a check or when their daily check runs.
Triage, respond, trend
New and unanswered reviews show on your dashboard, with sentiment by topic building up over time.
What it uses
Monitoring cost
Review monitoring is included in every paid plan. Connected Google Business Profiles sync new reviews automatically and use no allowance. Other locations, and Trustpilot and Tripadvisor, can be checked daily, and each check uses one review check from your monthly allowance (150 on Starter, 400 on Pro, 1,500 on Agency). There is no charge per review or per reply.
- Connected Google profiles sync automatically
- Daily checks on other sources use your monthly review checks
- Agent reply drafting included, however many reviews come in
FAQ